Universal Credit: How to claim

Universal Credit: How to claim

You have to claim universal credit online. If you are unable to use a computer you will need to call the universal credit helpline to get help.

Setting up your online account

You will be given a username and password for your online account and it will be your responsibility to keep all your personal details and information up to date.

 This account is where you will be able to:

  • Report any changes in your circumstances like starting work, having a baby, requesting help to pay for childcare, flagging up a disability, change to your hours of work, etc
  • Check when your next payment of Universal credit will be
  • Look at your Claimant Commitment
  • Check your to-do-list and add any notes to your journal

If you don’t have a computer at home, you might be able to use one in a library, or at your local Jobcentre.

Information you need to make a claim

There are a number of pieces of information you’ll need to hand to apply for Universal Credit online. These will include

  • Your postcode
  • National Insurance number
  • Details of your bank/building society account
  • Housing details including your landlord’s address and phone number
  • Details of earnings and other money like benefits, savings, shares or pensions
  • Childcare costs
  • Child Benefit reference numbers for any children you have

After applying online you will be contacted, usually by text, and asked to go for an interview at the Jobcentre where you’ll need to provide evidence of the information you have entered in the online application form, so it’s worth spending a bit of time getting it all together before you apply and to take to your interview.

The Jobcentre Plus Interview 

This interview is with a Jobcentre Plus staff member who’ll become your work coach. You will see them regularly for support helping you find a job. See The Claimant Commitment for more information.

If you miss your interview your application will be cancelled and you’ll not be entitled to any Universal Credit and will have to apply again.

Call or email the Lone Parent Helpline on 0808 801 0323 if you need advice about universal credit. You can call the universal credit helpline on 0800 328 5644 or 0800 328 9344.

See our universal credit factsheet

Posted in Information & Advice, News, News, News

Feedback


Facebook Twitter Youtube

Join OPFS

Become a member of OPFS


Join OPFS

How to Donate

OPFS appreciate all the support we receive


Donate to OPFS

Contact OPFS

OPFS Headquarters
2 York Place
Edinburgh
EH1 3EP

0131 556 3899

info@opfs.org.uk

Accessibility | Sitemap | Professionals | Login

© One Parent Families Scotland 2018.
All Rights reserved.

Registered as: One Parent Families Scotland, a charitable company limited by guarantee. Registered at Edinburgh under number 094860. Scottish Charity Number SC006403